What can I personalise?
Three lines in capitals: the name, up to 15 characters, and two lines of up to 25 for the date, time and weight.
Does it come with a photo?
No. The photos shown are examples. You slide in your own photo at home; a little of the edge is hidden by the frame.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.