What can I personalise on the decoration?
A name of up to 15 characters and a date of up to 20. Please use upper and lower case.
How long will it take to arrive?
Each decoration is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised decoration?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.
Can I hang it in a cot?
No. It is a ceramic decoration rather than a toy, so please don't hang it in a cot or crib, and keep it out of reach of a baby.