What can I personalise?
Three lines of up to 15 characters, for example "Elsie", "Believes in" and "Magic", or "Megan's", "special" and "things". It appears exactly as you type it, so please use capitals and lower case as you would in a card.
Does anything come inside?
No, the box comes empty, ready for your keepsakes. The items in some photos are only there for styling.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each keepsake box is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised keepsake box?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.