What can I personalise?
Four lines of up to 30 characters: two above the photo, for example "Welcome to the World" and "Freya Anne", and two below, such as "15th March 2024" and "7lb 4oz, 6:30am". They print exactly as you type them.
Can I use it for a scan photo?
Yes. It takes any 6x4 print in landscape, so the first scan works too, with lines such as "Baby Jones", "Our First Scan", "Due March 2024" and "The first time we saw you".
Does it come with a photo?
No. The photo shown is an example. You slide in your own photo at home.
When should I order?
Allow 2 to 5 business days for it to reach you, so order at least a week before you plan to give it if you can.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.