What can I personalise?
Four lines: a heading across the top of up to 15 characters, such as "Christening Day" or "Baptism Day", and three lines of up to 30 below the photo, for example "Harry Christopher Jones", "Baptised On:" and "17th August 2021".
Does it come with a photo?
No. The photos shown are examples. You slide in your own photo at home.
When should I order for the day?
Allow 2 to 5 business days for it to reach you, and order at least a week before the day if you can, so there is time to check it over and add your photo.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.