What can I personalise?
A name of up to 12 characters, on the middle carriage under the bunting. It appears exactly as you type it, so please use capitals and lower case as you would in a card.
What age is it for?
It is suitable from 18 months. Please supervise children while they play with it.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each train is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised train?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.