What can I personalise?
Two lines of up to 20 characters each, such as "Hattie & Effie's" and "Fairy Garden", or "Welcome to" and "Lily's Fairy Garden". It appears exactly as you type it, so please use capitals and lower case as you would in a card.
Will mine look exactly like the photos?
The design will, but the slate won't quite. Each piece is cut by hand, so the texture, edges and the flecks of fool's gold vary from sign to sign.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each sign is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised sign?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.