What can I personalise in the story book?
The child's name (up to 12 characters), the sender's name (up to 12), the home town (up to 20) and a message of 4 lines of up to 20 characters. The 's on the cover is added for you.
What should I type as the sender's name?
A single name as it would be said in the story, such as Mummy or Hannah. Please don't use surnames or family names such as The Rileys. If you leave it blank, the story uses Mum.
What if I leave the home town blank?
The story still works: page 25 then reads "[Name] looked down through the clouds and could see her home in the distance", without naming a town. The story calls the child she and her throughout, so it is written for a girl.
How long will it take to arrive?
Each book is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised book?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.