What can I personalise?
Three lines in capitals: line 1 up to 25 characters, usually the name, and lines 2 and 3 up to 35 each, for the date, time and weight or a message such as "We made a wish and you came true".
Is the certificate included?
No. The box holds the certificate you already have, rolled or folded inside.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each certificate holder is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised certificate holder?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.