What can I personalise?
The name inside the star or heart, up to 12 characters (or words such as "Baby Girl" or "1st Birthday"), and four lines of up to 20 for the full name, the date and the weight. It appears exactly as you type it. Please don't type it all in capitals: the script font is hard to read that way.
What is the difference between the two designs?
Only the shape and colour: a blue star or a pink heart. The dots, the stitched label and the personalisation are the same.
Does it come in a box?
Yes, it comes presented in a black gift box.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each token is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised token?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.