What can I personalise on the box?
A name of up to 15 characters, in capital letters. Add the apostrophe and "s" yourself; "Christmas Eve Box" is part of the design.
Is this an official design?
Yes. It is an officially licensed The Snowman and the Snowdog design, personalised by an official licensee of the brand.
Does it come filled?
No. The box comes empty, ready for you to fill. The treats and gifts in the photos are not included.
How long will it take to arrive?
Each box is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised box?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.