What can I personalise on the box?
A name of up to 12 characters, printed exactly as you type it. Please avoid block capitals and add the apostrophe and "s" yourself.
Is this an official design?
Yes. It is an officially licensed The Snowman design, personalised by an official licensee of the brand.
How is it different from the Snowman and the Snowdog box?
This one is a simple brown line drawing of The Snowman on natural wood, while the Snowman and the Snowdog box has a pale blue, full-colour design.
Does it come filled?
No. The box comes empty, ready for you to fill. The treats and gifts in the photos are not included.
How long will it take to arrive?
Each box is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised box?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.