What can I personalise?
Two lines of up to 20 characters each, usually the name and the date of birth or christening. It appears exactly as you type it. Please don't type it all in capitals: the script font is hard to read that way.
Does it come in a box?
Yes, it comes presented in a black gift box.
When should I order?
Allow 2 to 5 business days for it to reach you, and order at least a week before you give it if you can, so there is time to check it over.
How long will it take to arrive?
Each token is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised token?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.