What can I personalise on the decoration?
A name of up to 20 characters and three lines of up to 30 characters (shown in capitals), for a welcome message, date, weight or time.
How long will it take to arrive?
Each decoration is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised decoration?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.
Is it suitable for a baby?
It is an ornament rather than a toy, so keep it on a shelf or mantelpiece out of reach of small hands.