What can I personalise?
Four lines: line 1 across the top (up to 25 characters), the name in script (up to 20), and two lines below the photo (up to 25 each), for example "Welcome to the World", "Molly Louise", "17th October 2025" and "7lbs 2oz - 9.14am".
Does it come with a photo?
No. The photo shown is an example. You slide in your own photo at home.
When should I order?
Allow 2 to 5 business days for it to reach you, so order at least a week before you plan to give it if you can.
How long will it take to arrive?
Each frame is made to order, then sent by Royal Mail Tracked 24, so please allow 2 to 5 business days in total. Orders placed after midday, or at the weekend, start from the next working day.
Can I return a personalised frame?
Because it is personalised and made to order, it can't be returned for a change of mind. If it arrives faulty or damaged, or the personalisation isn't what you ordered, please get in touch and we'll put it right.